Returns & Refunds
We pride ourselves in the excellent feedback from our customers and want you to be 100% happy with your Ultralieve product. If you believe your goods are faulty or damaged please contact our UK customer service team on 0845 871 3989 who will be able to help you further. If we are unable to resolve the problem over the phone we will arrange a collection of the product. Please note that for hygiene reasons we cannot accept the return of the product once the seal on the packaging has been broken unless there is a product fault.
- In order to return the goods you must first obtain an RMA number from our Customer Service team on 0845 871 3989.
- Complete the returns form included in the original box.
- We will arrange for a courier to pick up the device on a convenient day for you (Monday-Friday 8:30 – 18:00)
- On the address label add the RMA number and the return address: Actegy Ltd, Senator International (Dept. RMA), Unit A, Westgate One, Staines Road, Bedfont, Middlesex, TW14 8RS.